Refund policy

Return, Cancellation, and Refund Policy

Last updated: September 28, 2026

All Sales Are Final

Because Skillette Cooking is a small business offering limited-capacity classes, small-batch products, and limited-run or limited-edition offerings, all sales are final.

Except where expressly stated below or required by applicable law, we do not offer returns, exchanges, refunds, store credit, or price adjustments for classes, events, products, memberships, gift cards, or other services. Please review all dates, descriptions, sizes, quantities, dietary information, and other purchase details carefully before completing your order.

Class and Event Registrations

Class and event registrations are nonrefundable. Once a registration has been booked, we do not provide refunds or credits if you cancel or are unable to attend.

A request to move a registration to another class may be considered only if space is available in the requested class, Skillette Cooking is able to fill your original seat with another paying guest, and we approve the change before the original class begins.

Rescheduling is not guaranteed. If approved, a registration may be rescheduled only once. Any price difference for the replacement class must be paid at the time of the change. No refund will be issued if the replacement class costs less.

Transferring Your Registration

If you cannot attend, you may give or transfer your registration to another person so they can take your seat. Please notify us at concierge@skillettecooking.com before the class and provide the replacement participant’s name and contact information.

The replacement participant must satisfy any age or eligibility requirements and agree to all applicable class terms, safety rules, and policies. Registrations may not be resold for more than their original purchase price.

No-Shows and Late Arrivals

Failure to attend a class does not qualify for a refund, credit, or rescheduling. Classes begin promptly. Late arrivals may be unable to participate if admitting the participant would disrupt the class or create a safety concern. A missed class resulting from late arrival is treated as a no-show.

Changes or Cancellations by Skillette Cooking

Skillette Cooking may occasionally need to change an instructor, menu, recipe, format, or other class detail. Reasonable substitutions or adjustments do not entitle participants to a refund.

If Skillette Cooking cancels a class or materially reschedules it, registered participants may choose to transfer their registration to another available class, receive a Skillette Cooking credit, or receive a refund to the original payment method.

We are not responsible for incidental expenses associated with a cancellation or schedule change, including travel, lodging, parking, childcare, or other personal costs.

Weather and Events Beyond Our Control

If severe weather, utility interruptions, government orders, instructor emergencies, unsafe conditions, or other circumstances beyond our reasonable control prevent a class from taking place, we may reschedule or cancel it. If the class is rescheduled and you cannot attend the new date, you may choose a transfer, credit, or refund. We will communicate changes using the contact information provided with the registration.

Products and Merchandise

All products and merchandise are final sale and cannot be returned or exchanged because many items are small-batch, limited-run, limited-edition, perishable, or otherwise difficult to restock.

This restriction does not apply when an item arrives damaged or defective, is materially different from what was ordered, is shipped incorrectly, or must be accepted for return or refunded under applicable law.

If there is a problem with an order, contact concierge@skillettecooking.com promptly—preferably within seven days of delivery—with the order number, a description of the problem, and photographs when applicable. After reviewing the claim, we may provide a replacement, repair, refund, or another legally appropriate remedy.

Normal variations in color, grain, finish, appearance, dimensions, or craftsmanship in handmade or natural-material products are not considered defects.

Shipping Delays and Unavailable Products

If we cannot ship merchandise within the promised timeframe, we will notify you and provide the options required by applicable law. If a product becomes unavailable before shipment, we may cancel the affected item and issue a refund. A legally required refund will not be replaced with store credit without your agreement.

Gift Cards, Memberships, and Other Services

Gift cards are nonrefundable and cannot be redeemed for cash except where required by law. Memberships, private events, custom orders, and other services may have additional written terms. If a separate written agreement conflicts with this policy, that agreement controls.

Legally Protected Rights

Nothing in this policy limits any right or remedy that cannot legally be waived, including rights concerning defective, incorrectly supplied, unavailable, or unshipped merchandise.

Contact Us

Questions or requests under this policy may be sent to concierge@skillettecooking.com, by phone at +1 202-599-5509, or by mail to Skillette Cooking, 3246 Prospect St NW, Washington, DC 20007, United States.